Return Policy

Change of Mind

If you wish to return an item because you have changed your mind about your purchase, Realtechcom will offer you an exchange or credit coupon. 

Yes, We can exchange the item, but the refund will not be issued. You can trade with any item at the same price or higher. You will pay for returning the item.

Please note:

-The item is in a re-saleable condition, meaning that:

-It is in its original packaging, including instruction manuals and all accessories; and

- It is unworn, unopened, unused and in its original condition.

Incorrectly supplied products

If we have accidentally provided the wrong product, Realtechcom will supply the correct product (where it is available) or issue a credit/refund.

The incorrect product will first need to return to us. Realtechcom will arrange the collection of the wrong product by courier.

In this scenario, we will need to notified within three working days of purchase/delivery and the incorrect product supplied must be in resalable/unused condition.

Products damaged in transit

If your product has damaged during transit to your delivery address, we will replace your product, or issue a credit/refund where a suitable replacement is not available.

The Customer is responsible for inspecting all goods received from Realtechcom upon arrival. In instances where goods have damaged in transit, the Customer must report this to Realtechcom within three days of receipt of the product. Failure to report physical damage on arrival within three days of receipt may result in denial of warranty for physical damage. 

Products that are faulty upon arrival / first use

If the product you received is defective upon arrival / first use, Realtechcom will either repair or replace your product, or issue a credit/refund where a suitable replacement is not available.

It will need to be returned to us so we can test and confirm that it is defective. 

If you return a product to us that is not faulty, you may be liable for a testing fee and freight charges to return the product to you.

All returns of this nature return to us must return within three working

days of purchase/delivery, and we can arrange the collection of your product by courier.

Products that are faulty within the warranty period

If your product is defective or has stopped working as intended and is still within the warranty period. Realtechcom will repair or replace your product or issue a credit/refund where a suitable replacement is not available.

It will need to be returned to us so we can test and confirm that it is defective. 

Returns of this nature can be made any time within the warranty period, and it is your responsibility to cover any costs of returning the product to us.

Testing fees and return freight

 If you return a product to us that is not faulty, you may be liable for a testing fee of $30 and freight charges to return the product to you.

Late or missing refunds (if applicable)

If you pay by Credit Card, PayPal, Poli payment, Afterpay, GenoaPay, you will receive the refund into your credit card or bank directly by them. If you have paid in our bank using internet banking, please provide your bank account details for the refund. If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company, it may take some time before your refund show in your account.

Next, contact your bank. There is often some processing time before a refund shown in the account.

If you’ve done all of this and you still have not received your refund, please contact us at sales@Realtechcom.nz.

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Gifts

If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, we will send the gift certificate to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

Shipping

To return your faulty product, you should mail your product to (coming soon)

-You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will deduct from your refund.

-Depending on where you live, the time it may take for your exchanged product to reach you may vary.

-If you are shipping a faulty item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Parcel Returned Unclaimed

If the parcel returned unclaimed, we would charge $5.99 redelivery fees for Non-Rural addresses and $9.80 for Rural Addresses. If you want to cancel the order, this amount ($5.99 or $9.80 depends on the address we have sent the parcel) will deduct from the original amount.